01
About the service and these terms
Noovia is a mobile app for pet owners: medical card, care calendar, reminders, walks, diary and a care index. The app is provided by Vadim Anosov, independent developer of Noovia (Russia); contact support@noovia.pet.
These terms are an agreement between you and us. By installing or using Noovia you accept them. If you disagree with any part, please do not use the app. Data handling is described separately in the
Privacy Policy, which forms part of these terms.
You may use the app if you are at least 13 years old (or the age at which you can enter such agreements on your own under the laws of your country) and legally able to do so.
02
Noovia is not a substitute for a vet
This is the most important thing to understand. Noovia is an organiser and a journal — not a medical service and not a diagnostic tool. It does not provide veterinary care or individual medical advice.
event_repeatDue dates and reminders are derived from common intervals for the species and from your own records. Your vet sets the real schedule, and it may differ.
speedThe care index, streaks and badges measure how complete and regular your records are — not your animal's health. A low score is not a diagnosis; a high one is not a guarantee.
emergencyIf your pet shows signs of illness or injury, contact a veterinarian immediately rather than relying on the app.
03
Account and access
The app needs an account: you sign in on first launch, before you add a pet. The same account provides backup and multi-device sync. You can sign in with email, Google or Apple.
- Use a valid email address — account recovery goes there
- Keep your password and device safe; activity in your account is treated as yours
- Do not hand your account to others; family members should sign in on their own device
- Tell us if you believe someone else has gained access
04
Your content stays yours
Records, photos, notes and the medical card belong to you. We claim no rights over them and never use them for model training, advertising or publication.
You allow us to process this content only as far as the features require: storage, sync, reminders, the care index, and PDF export. You are responsible for the accuracy of what you enter and confirm you have the right to upload the files you add.
If you enter another person's details — a veterinarian's name or a clinic name, for example — you confirm you are entitled to do so. Such details are used only to display the record and build the PDF summary.
You can export the PDF summary or your data and share it with anyone yourself — what happens to the file after you send it is outside our control.
05
How you may not use the app
The rules are simple — do not harm the service or other people:
- Break the law or infringe the rights of other people or animals
- Try to reach other users' data or bypass authentication and abuse protection
- Interfere with the app: decompile it, modify code, or inflate steps, XP, coins, streaks, badges and the care index
- Create excessive load, use bots or automated scraping
- Upload malicious files or content you have no rights to
- Resell access or present the service as your own
If these rules are broken we may restrict or end access to the account, giving notice where possible.
06
Free and paid features
The core sections — medical card, reminders, care, walks and diary — are free. We may introduce additional paid features; if we do, the price and contents will be stated clearly before purchase, and an already paid period keeps its original terms.
Payments through the app store
Purchases and subscriptions are handled by the App Store or Google Play under their own terms. Manage, renew or cancel a subscription in your store account settings.
Refunds
Refunds follow the rules of the store where the purchase was made. We are happy to help you sort out anything that went wrong.
XP, coins, streaks and badges
Game elements are part of the interface — not property, not a currency and not a means of payment. Coins and XP are earned only through your own activity in the app: they cannot be bought with money, exchanged for money, cashed out, transferred or sold, and they grant no rights outside the app. Earning rules and rewards may change with the app, and deleting your account erases all progress along with your records.
07
Reminders, steps and sync
Reminders are scheduled locally on your device. Delivery depends on the system: permissions, battery saving, a phone that is switched off, a time zone change. We cannot guarantee a notification arrives at an exact minute, so keep critical dates in your calendar too.
Walk steps come from the device sensor, so accuracy depends on the phone; on devices without a step counter a walk can still be tracked by time. Sync needs an internet connection — records created offline catch up once you are back online.
08
Availability, updates and liability
The app is provided “as is”. We keep developing it, fix defects, and may change, add or remove features; material changes will be announced in the app. Some capabilities depend on your OS version and device model.
We do not guarantee uninterrupted or error-free operation and are not responsible for failures of third-party services, the app store, your carrier or your device. To the extent permitted by law we are not liable for lost profits or indirect damages; decisions about your pet's health and treatment remain with you and your veterinarian. Nothing here limits your mandatory consumer rights.
We work hard not to lose a single record, but we recommend keeping a backup: enable sync and export the medical card to PDF from time to time.
09
Ending your use
You may sign out at any time, delete your account in Owner profile → Delete account, or uninstall the app.
delete_forever
Account deletion is irreversible
It removes the account, the cloud backup
and the local records with photos on your device, including game progress. None of it can be restored, so export a PDF first. The full procedure is on the
account deletion page.
Uninstalling the app is not the same thing: your account and cloud backup remain, and your data comes back when you sign in after reinstalling.
We may discontinue the service or block an account for a serious breach of these terms — with prior notice where possible and a chance to export your data.
10
Changes, governing law and contact
We may update these terms as the app evolves. The current version always lives on this page, with the date at the top. Continuing to use the app after an update means you accept the new version; if it does not suit you, stop using the app and delete your account.
These terms are governed by the law of the Russian Federation, where the developer is located. Mandatory consumer protection and data protection rules of your country of residence apply regardless of that choice and are not limited by it.
We try to resolve disputes by email — almost everything is settled in one message. Contact us: support@noovia.pet.
11
Terms for App Store and Google Play copies
This section applies to a copy of Noovia installed from an app store and supplements the sections above. “Store” below means Apple (App Store) or Google (Google Play), depending on where the app was installed from.
Agreement with us only
These terms are concluded between you and the developer of Noovia, not with the store. The store is not a party to them and is not responsible for the app or its content.
Licence
You receive a non-transferable licence to use the app on devices you own or control, as permitted by the Usage Rules of the relevant store.
Support and maintenance
We provide all support and maintenance for the app. The store has no such obligation; write to support@noovia.pet with any issue.
Warranty and refund
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law Apple has no other warranty obligation, and any claims, losses or expenses arising from a failure to conform are our responsibility.
Product claims
Claims relating to the app — product liability, personal injury, failure to conform to legal requirements, and consumer protection claims — are handled by us, not by the store.
Third-party rights
If a third party claims the app infringes its intellectual property rights, we are solely responsible for handling that claim and the related costs.
Export compliance
By using the app you confirm you are not located in a country subject to an embargo and are not on any applicable list of prohibited or restricted parties.
The store as beneficiary
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The same applies to Google for apps installed from Google Play.