There are two ways to delete a Noovia account: yourself inside the app, or by email request if the app is already uninstalled. Below is exactly what gets erased, and when.
Last updated: August 27, 2026
Deletion cannot be undone
Noovia deletes data for real rather than flagging the account as disabled. Along with the account, the cloud backup and the local database with photos on your device are erased. Nobody — not you, not us — can restore your pet’s history afterwards.
We keep no backup of it
Progress, coins and badges are gone
Export a PDF first
OPTION 1
In the app
The fastest route: deletion starts immediately and usually takes a few seconds.
1
Open Noovia and sign in if you are signed out
2
Go to Owner profile
3
Choose Delete account and confirm
4
If you are asked to sign in again, that is the normal identity check before deletion
OPTION 2
By email request
Use this if the app is already uninstalled, the device is lost, or sign-in fails.
WHAT TO INCLUDE
1. Subject: “Delete my account”
2. The email address the account is registered to
3. Send the message from that same address — this is how we verify the request is yours
We confirm receipt and delete the account with its cloud backup within 30 days, usually within a few days. Local records in this case stay on the device until you uninstall the app or clear its storage.
What is deleted and what may remain
Deleted completely
The account and sign-in data (email, identifier, Google or Apple sign-in)
Owner profile: first name, last name, date of birth
All pet records: profiles, medical card, vaccinations, surgeries, treatments, microchip data, calendar, diary, weight, walks and photos
Game progress: XP, streaks, badges, coins and habits
May remain for a while
Support correspondence — up to a year, if you wrote to us
Technical logs of the infrastructure provider (cloud.ru) — per their retention, without the content of your records
Data we are legally required to retain — only to the extent the law prescribes
The Privacy Policy lists exactly what goes into the cloud backup and what lives on the device only.
Uninstalling the app is not deleting the account
You uninstall the app
The local database goes with the app, but the account and cloud backup remain. Your data returns if you install Noovia again and sign in.
You sign out
Nothing is deleted: your records stay both on the device and in the cloud. But the app needs an account, so it will ask you to sign in again.
You delete the account
Both the cloud and the local records with photos are erased. There is no going back.
Delete data without deleting the account
You can keep the account and remove the data — one record at a time, or all of it.
Records, pets and photos
Any record, pet or photo can be deleted right in the app. The deletion reaches both the device and the cloud backup on the next sync, and deleting a pet erases its whole medical card with it.
The entire cloud backup
Write to privacy@noovia.pet with the subject “Delete my data”, from the same address the account is registered to. We erase the cloud backup and keep the account: sign-in keeps working, the records do not come back. We reply within 30 days, usually sooner.
A deleted record leaves a technical deletion marker behind for up to 90 days — without it, a second device would bring the record back on the next sync. The marker holds none of the record's content, and it is erased automatically once the period is over.
Take the medical card with you first
The pet screen exports the medical card and care plan to PDF — do that before deleting the account. If you need a machine-readable copy of the cloud data, write to us and we will prepare it within 30 days.